Duroflex Management Goes Above and Beyond to Ensure Customer Satisfaction
New Delhi [India], May 9: During a routine visit to the Duroflex Exclusive Brand Outlet at Jain Enterprises, located opposite the government hospital on B.H Road in Tumkur, a heartwarming incident unfolded that showcased exemplary customer service. The Managing Director (MD) of Duroflex, Mr. Mathew Chandy, the Chief Executive Officer (CEO), Mr. Sridhar Balakrishnan, and [...]
New Delhi [India], May 9: During a routine visit to the Duroflex Exclusive Brand Outlet at Jain Enterprises, located opposite the government hospital on B.H Road in Tumkur, a heartwarming incident unfolded that showcased exemplary customer service. The Managing Director (MD) of Duroflex, Mr. Mathew Chandy, the Chief Executive Officer (CEO), Mr. Sridhar Balakrishnan, and Assistant General Manager (AGM), Mr. Suraj S, exhibited a remarkable display of dedication to customer satisfaction.
The scenario arose when a customer, Mr. Kariyanna, expressed an urgent need for Duroflex Strength Plus and Propel Plus mattresses, along with a mattress protector and pillows. Sensing the urgency and the customer’s need, the EBO staff promptly initiated arrangements for the supply. However, realizing the criticality of the situation, the top management trio of Duroflex, comprising the MD, CEO, and AGM, decided to step in personally to ensure the timely delivery of the required items.