Uber will have to pay compensation of Rs 54,000 to a user for not providing the cab on time; Know whole matter

Frustrated by the lack of a response from Uber, Singh took the matter further by sending a legal notice to the company on November 23, 2022. However, there was no response to the notice either, following which he had to file a formal complaint with the Delhi District Consumer Commission. According to reports, the district commission has now ruled in Singh's favor, holding Uber responsible for "deficiency in service".

Later, Uber filed an appeal against the verdict with the Delhi State Consumer Disputes Redressal Commission. However, the state commission upheld its earlier decision, stressing that Uber neither provided a satisfactory explanation for its failure nor produced evidence to justify the lapse.

In its November 11 order, the commission remarked, "As a service provider facilitating the transportation process, the appellant (Uber) has an obligation to ensure that the services are provided without any unnecessary delay or inconvenience. Its inability to discharge this responsibility represents a clear deficiency in service and the appellant must be held liable for the loss caused to the complainant."

The court ordered Uber to pay Singh an amount of Rs 24,100 as compensation, which will cover the monetary loss and the inconvenience caused apart from Rs 30,000 to cover mental distress and litigation costs incurred in this process. However, so far Uber has not released any statement regarding the whole matter publicly.