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Insurance Bharosa: What to Do If Your Insurance Company Doesn't Resolve Your Complaint in 14 Days
If an insurance company isn't resolving your complaint, you can file a complaint on the Insurance Bharosa portal, which is monitored by IRDA.
When an insurance company fails to resolve your complaint, you can lodge your complaint on the Insurance Bharosa website. Considering the number of complaints relating to insurance, the Insurance Bharosa website has been made accessible to all insurance companies, and it can be checked as to whether or not the complaints have been settled.
Moreover, these complaints are monitored by the Insurance Regulatory and Development Authority of India (IRDAI). The Ministry of Finance, Department of Financial Services (DFS) of the government has informed insurance customers that if their complaints are not solved within a given period of time, they must approach the Grievance Redressal Cell.
Complaints related to insurance can be lodged with the Grievance Redressal Department by using the Insurance Bharosa website provided by IRDA. Through the Insurance Bharosa website, one can register his/her insurance complaints by using the toll-free number 155255 or 18004254732 or by contacting IRDA through its email. This call center operates in 12 languages. This way, anyone from any region can lodge insurance complaints.
