According to TRAI, the telecom regulator, there was an objection against the ‘Frequently Blocked’ label provided by Truecaller for numbers in the range of 140 and 1600.

As per the regulator official, instead of using tags, Truecaller should inform users that they can block such calls using the official Do Not Disturb (DND) facility provided by TRAI. Moreover, he further stated that the remedy for it is spreading the awareness regarding the facility of DND.

It is to be noted that TRAI has made it mandatory for 1600-series numbers to make transactions and service-related calls from BFSI companies and also for government to citizen communication purposes. On the other hand, the numbers in 140 series are allocated to make promotions through registered entities.

The official noted that calls from 1600 series numbers could relate to fraud alerts, transaction confirmations, or other critical information. Consequently, applying such tags to these calls could be detrimental to users.

According to TRAI, the telecom regulator, there was an objection against the ‘Frequently Blocked’ label provided by Truecaller for numbers in the range of 140 and 1600.

As per the regulator official, instead of using tags, Truecaller should inform users that they can block such calls using the official Do Not Disturb (DND) facility provided by TRAI. Moreover, he further stated that the remedy for it is spreading the awareness regarding the facility of DND.

It is to be noted that TRAI has made it mandatory for 1600-series numbers to make transactions and service-related calls from BFSI companies and also for government to citizen communication purposes. On the other hand, the numbers in 140 series are allocated to make promotions through registered entities.

The official noted that calls from 1600 series numbers could relate to fraud alerts, transaction confirmations, or other critical information. Consequently, applying such tags to these calls could be detrimental to users.