IRCTC's made some serious moves to stop ticketing fraud and ensure folks actually get their confirmed seats. They've deactivated over 30 million suspicious user IDs, and right now, 60 million accounts are being checked. So, out of all these, 90 million accounts are under a microscope.

The IRCTC people say this is essential to prevent abuse when people try to book tickets. Besides that, there have been 501 cases filed against around 4.18 lakh dodgy PNRs on the National Cyber Crime Portal. Plus, this year, 13,343 sketchy email domains have been blocked.

Now, let's talk about something cool; IRCTC has seriously stepped up its game with AI-based monitoring to check food quality and cleanliness. Currently, 2,394 AI-enabled cameras keep an eye on more than 800 kitchens.

These nifty gadgets watch out for nine issues - from folks not wearing headgear to kitchens infested with rats, flies, and cockroaches. The cameras are super-sensitive too, spotting objects as tiny as 7-8 mm, roughly the size of an ant.

A senior IRCTC official explained that the AI ​​system immediately detects issues and sends alerts. If the problem remains unresolved, the alert is sent to the manager, and action is taken against the person responsible within two hours.

The most frequent violation is not wearing a headgear. On average, 350 alerts are generated daily. However, the effective error rate is only 10 percent. Complaints are highest during seasonal changes. In 2025-26, IRCTC served approximately 600 million meals. As the network grows, AI surveillance is being further expanded.