Before using the purchased items, one needs to see their weight, expiry period, and quality of the product. There have been numerous notices from Food Safety and Standards Authority of India (FSSAI) to many online delivery apps, such as Zepto, Blinkit, and Swiggy, about delivery of expired and low-quality goods. The process of imposing penalties upon these firms is going on.

There have been reports of delivery of expired besan and spoiled yogurt to customers. One instance of rice flour being delivered in place of wheat flour is also reported. There have been instances where the difference between the claimed and delivered goods exists.

Many firms, including Blinkit, have been reported of delivering fewer items than the payment done. This has been argued by them that these instances occur due to error in the seller side.

Taking into consideration all these incidents, stricter norms are to be imposed on the e-commerce firms regarding the food quality. According to Consumer Affairs Department officials, complaints of underweight goods are increasing, and e-commerce firms are being constantly informed about it.

In 2025, the National Consumer Helpline received over 500,000 complaints against online platforms, double the number in 2024. The Consumer Affairs Department receives the most complaints from e-commerce platforms.

Along with e-commerce, the trend of quick commerce has also grown rapidly. The online retail market is projected to grow by more than 20 percent in 2026. This year, the online retail market is expected to reach $90 billion.

Experts recommend that when ordering groceries or food items from quick commerce platforms, be sure to check their expiry date and weight. Consumers should also be vigilant and inspect the goods upon delivery.

Customers check the weight of goods when picking them up from a store, but they are not present during the packing process for online purchases. Often, customers don't even check the weight of the goods they receive or the information on the packaging.

Before using the purchased items, one needs to see their weight, expiry period, and quality of the product. There have been numerous notices from Food Safety and Standards Authority of India (FSSAI) to many online delivery apps, such as Zepto, Blinkit, and Swiggy, about delivery of expired and low-quality goods. The process of imposing penalties upon these firms is going on.

There have been reports of delivery of expired besan and spoiled yogurt to customers. One instance of rice flour being delivered in place of wheat flour is also reported. There have been instances where the difference between the claimed and delivered goods exists.

Many firms, including Blinkit, have been reported of delivering fewer items than the payment done. This has been argued by them that these instances occur due to error in the seller side.

Taking into consideration all these incidents, stricter norms are to be imposed on the e-commerce firms regarding the food quality. According to Consumer Affairs Department officials, complaints of underweight goods are increasing, and e-commerce firms are being constantly informed about it.

In 2025, the National Consumer Helpline received over 500,000 complaints against online platforms, double the number in 2024. The Consumer Affairs Department receives the most complaints from e-commerce platforms.

Along with e-commerce, the trend of quick commerce has also grown rapidly. The online retail market is projected to grow by more than 20 percent in 2026. This year, the online retail market is expected to reach $90 billion.

Experts recommend that when ordering groceries or food items from quick commerce platforms, be sure to check their expiry date and weight. Consumers should also be vigilant and inspect the goods upon delivery.

Customers check the weight of goods when picking them up from a store, but they are not present during the packing process for online purchases. Often, customers don't even check the weight of the goods they receive or the information on the packaging.