Railway Board Chairman Reviews IRCTC’s Central War Room in Delhi, Praises Strong Monitoring and Food Quality Check

The Chairman appreciated the efforts being made by IRCTC towards strengthening service delivery and improving the overall quality of passenger amenities. The War Room’s role in keeping a close watch on services and enabling prompt intervention was also reviewed in detail.

During the interaction, officials were further advised to adopt a more proactive and rigorous approach towards service monitoring. Frequent inspections, surprise checks, raids and field-level monitoring were emphasised to ensure that shortcomings are identified and corrective action is taken at the earliest.

Particular emphasis was placed on strengthening food quality, hygiene, preparation standards and basic passenger facilities. Officials were encouraged to maintain continuous oversight of catering services and ensure that prescribed standards are consistently followed across the railway network.

The visit reflects the Railway Board’s continued focus on strengthening monitoring systems and ensuring that improvements in railway services translate into a better experience for passengers.

With technology-enabled monitoring through the IRCTC War Room, combined with frequent field inspections and strict enforcement, the emphasis remains on better services, higher quality standards, and stronger passenger-centric delivery.

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