The Employees' Provident Fund Organization will soon launch services to provide seamless access to EPF account information on WhatsApp. The organization is almost ready to begin utilizing WhatsApp for providing EPFO services.
With this innovative service, EPF members will be able to instantly avail themselves of many EPFO services including PF balance inquiry, last five transactions, and PF claim status inquiry.
The resolution process adopted to minimize the complaints on EPF services has started yielding positive results with litigation being at its lowest level in the past 10 years.
In case of WhatsApp service, a dedicated registered mobile number will be provided by EPFO. Members will be able to send inquiries from their registered mobile numbers regarding PF account services.
Union Labor Minister Mansukh Mandaviya confirmed EPFO's plans to bring EPF account-related services to WhatsApp, stating that this is primarily because most mobile users use WhatsApp for their communication. Consequently, it is a powerful medium for real-time, interactive communication between EPFO and its members.
The new move by EPFO is important because of the rising complaints from members about the quality of service. Data from the Central Government’s Department of Administrative Reforms and Public Grievances indicates that the Ministry of Labour and Employment had the highest number of public grievances in the first 11 months of 2025 among government departments, with most of the complaints pertaining to EPFO withdrawals, pensions and salary issues.
According to Mandaviya, the WhatsApp service will specifically focus on members with pending compliance issues, such as incomplete Aadhaar authentication or inactive DBT-linked bank accounts under the Pradhan Mantri Vikas Bharat Rojgar Yojana. This communication will also be available in local languages, making it easier for members to connect with the EPFO in their own language.
Under this initiative, the EPFO will first verify that the message is from the member's registered mobile number, which is linked to the Universal Account Number (UAN).
The EPFO will then provide the relevant information to members by using an AI-powered chatbot or by drawing information from the EPFO database. The WhatsApp service is also considered crucial to resolving PF account-related complaints and saving members from having to visit the office.
To reduce EPF-related litigation and ensure timely resolution of pending cases, the EPFO's "Funds Near You" scheme is identifying and expediting their resolution.
According to the Labour Minister, as a result, the number of cases pending in the Consumer Court has come down from 4,936 till April 2024 to 2,646 by March 31, 2026. The overall litigation has also come down from 31,036 in April 2025 to 27,639 in April 2026, which is the lowest ever litigation level of EPFO.